Big data and the Internet of Things (IoT) – why is this couple important for our elevator service customers?

The two can improve product development, customer care and help drive predictive and pre-emptive maintenance according to blogger, Jan Howells. And for our customers, the latter two are most significant. Because once insights are extracted about how your elevators perform, big data and the IoT can transform maintenance operations and reduce costly downtime.

ThyssenKrupp launched MAX, our predictive and pre-emptive service solution last October. It utilizes the power of Microsoft Azure’s Internet of Things (IoT) technology to make it possible for an elevator to “tell” a service technician its real needs. Ultimately, MAX will become our technician’s wingman – through machine learning and data analysis, MAX will be able to provide real-time identification of issues while proposing the most likely solutions to resolve them. In time we will be able to estimate component lifecycles rather than dealing with possible system downtime.

MAX connects elevators to the cloud, gathers the big data from sensors and systems and transforms the data using the IoT into valuable business intelligence. The aim is to vastly improve our maintenance services. Now, instead of just reacting to a failure alarm, technicians can use data to define a required repair even before a breakdown occurs. In short, we are moving from a reactive to proactive approach to elevator service.

Predictive maintenance has the power to drive efficiency by providing higher levels of safety and quality.  We can fix it right the first time to maximize the uptime of our customer’s vertical transportation. And we can assure our technician has the right knowledge and parts to be most impactful on every single service visit.

Source: ThyssenKrupp

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