The U.S. Consumer Product Safety Commission announce that ThyssenKrupp Access Manufacturing LLC agreed to recall about 670 residential elevators due to a fall hazard to customers.

ThyssenKrupp is recalling  LEV II ,Volant  and Rise residential elevators units due to issue with the hall doors, which can unlock and open at the landing with no elevator car present, exposing the elevator shaft.

This issue is concerning mainly units sold between December 2010 through August 2012.

The elevators were installed in residences with three or more floors. The elevator’s four-digit model number is part of the longer serial number. Model numbers included in this recall are “RLWL” for the LEV II, “RLGL” for the Volant and “RLRC” for the Rise. The model/serial number is printed in the owner’s manual and at the top of the elevator’s controller, which is mounted at the top of the elevator in the hoistway or shaft.

No incidents or injuries were reported related to this recall.

Consumers should stop using the elevators immediately if they see an “E3” or “E8” error code displayed on the elevator. Even if there is no “E3” or “E8” error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm’s dealers are directly contacting consumers who purchased the recalled elevators.

For more information, contact ThyssenKrupp Access Manufacturing LLC at 1-800-925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at or visit the firm’s website at and click on “Important Recall Notice.”

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